iBottle FAQs: Hydrogen Water Bottle Instructions & Support

The iBottle 400ml and iBottle+ 400ml use the same bottle design and form factor, and this is intentional. Both models are built to feel identical in hand and deliver the same premium user experience. The difference is internal. The iBottle+ is built with an upgraded premium hydrogen (PEM) element, allowing it to produce a significantly higher hydrogen concentration compared to the standard iBottle.

In simple terms — same intentionally designed form factor, same operation, but the iBottle+ delivers higher-performance hydrogen output.

The iBottle+ 230ml version has a different, more compact external design and does not share the same form as the 400ml models.

Testing hydrogen concentration (H₂ levels) in water can be done at home using H₂Blue reagent drops — however, it’s important to know that this process is very sensitive and results can vary greatly depending on how the test is performed.

To get the most accurate reading:

1. Use cool or room-temperature mineral water (not RO or distilled).

2. Run your iBottle+ for a full cycle and test immediately after electrolysis — before the hydrogen has time to escape.

3. Avoid shaking or pouring the water vigorously.

4. Use a sealed or narrow container when adding the reagent drops.

5. Follow the instructions carefully for the correct water volume and number of drops.

Even with perfect technique, at-home results will always vary because hydrogen gas is extremely light and volatile, meaning it starts escaping the moment the water is exposed to air. That’s why professional lab testing — done under tightly controlled conditions — will always show the highest and most consistent results.

In our in-house testing, the iBottle+ consistently produces 3,000–4,000 PPB under normal conditions and even reached 1,800 PPB in our worst-case stress test.

👉 For a full demonstration and expert tips, see our detailed guide:
How to Test Hydrogen Concentration in Your iBottle+ →

Testing hydrogen concentration at home can be surprisingly difficult to do accurately.
While our iBottle+ has been independently lab-tested under controlled conditions to confirm high hydrogen concentrations, home testing with H₂Blue reagent drops can produce inconsistent readings due to several environmental factors.

Hydrogen is an extremely light and volatile gas — even small differences in water type, temperature, timing, or handling can dramatically change your result. For example:

• Water type: Tap, mineral, filtered, or RO water all behave differently.

• Temperature: Colder water holds more dissolved hydrogen.

• Timing: Waiting even 30 seconds before testing allows hydrogen to escape.

• Agitation: Shaking, pouring, or stirring releases hydrogen gas.

• Drop technique: The way H₂Blue is added affects readings.

• Ambient conditions: Air pressure and humidity also play a role.

In a lab, these variables are tightly controlled — which is why real-world results can vary anywhere from 1,000 PPB to over 4,000 PPB. The iBottle+ consistently performs at the top end of this range when tested correctly under optimal conditions.

For peace of mind, you can also watch our live in-house demonstration of the H₂Blue test showing you how to test hydrogen water at home and explaing why it’s actually so hard to ge accurate readings at home.

The H₂Blue Standard Reagent and H₂Blue ECO Formula are not the same — and this difference can completely change your test results.

• H₂Blue Standard is the original reagent designed to measure dissolved hydrogen gas (H₂) in water. It contains a small amount of alcohol, which helps the reagent mix properly with water and react accurately with hydrogen.

• H₂Blue ECO Formula, on the other hand, is a non-alcohol version made for people who want an eco-friendly or non-flammable option. Because it does not contain alcohol, it behaves differently — it can form droplets that don’t disperse properly in the water, leading to false 0 PPB readings even when hydrogen is present.

So, if you are testing your iBottle+ or any other hydrogen water generator, always use the standard H₂Blue reagent, not the ECO version. The ECO formula is best suited for educational demonstrations or general indicators, not accurate concentration measurement.

👉 In short:
Use: H₂Blue Standard Formula ✅
Avoid: H₂Blue ECO Formula (not reliable for testing) ❌

You can download the correct instruction manual for your iBottle below. Each manual includes first-use setup, hydrogen cycle instructions, cleaning, charging, maintenance, troubleshooting, and important care notes.

Download manuals:

• iBottle+ 400ml Instruction Manual
• iBottle+ 230ml Instruction Manual
• iBottle Instruction Manual

Please follow the manual that matches your bottle model. For best performance, fully charge your bottle before first use, remove the internal protective cap from the hydrogen generator, complete the first-use cleaning steps, and drink the water soon after the hydrogen cycle finishes.

Before your first use:

1. Unscrew the glass from the top and bottom sections.

2. Clean the inside with a soft sponge — warm water only (no detergent needed).

3. If you want to go further, soak lemon slices in the bottle for 30 minutes to naturally sanitise it.

4. Remove the lemon and water, then rinse the bottle again.

Do this before your first use and every couple of weeks for general hygiene.

• Multicolour lights: Hydrogen cycle active

• Red lights: Cleaning cycle active

• Flashing red when pressing button: Low battery

• Red (solid): Charging

• Green (solid): Charging Complete.

Hold the button for 3 seconds.
You’ll see multicolour lights begin — this means the 5-minute hydrogen cycle has started.
When the lights stop, the cycle is complete.
Drink the water immediately after the cycle finishes for the best hydrogen concentration.

Press the button 3 times quickly.
A red light will appear, indicating the cleaning cycle is running.
When it stops, dispose of the water.
This cycle helps remove mineral buildup and keeps the electrodes clean.

• Run the Cleaning Cycle once every few days if you use it often.

• Perform General Cleaning every couple of weeks using warm water and a sponge.

No. The charging port, hydrogen generator, and base unit must be kept dry.

These parts contain the electronic components that power the hydrogen cycle. If water gets into the charging port or hydrogen generator section, the unit can short circuit, stop charging, or stop turning on completely.

To avoid damage:

• Do not rinse or submerge the hydrogen generator or charging port.
• Do not charge the bottle if the charging port is wet or damp.
• Keep the base unit dry when cleaning the bottle.
• Only clean the bottle as instructed in the manual.
• Wipe around the generator and charging area carefully if needed.

If the unit stops turning on because water has entered the charging port, hydrogen generator, or base unit, this is considered water damage.

Water damage is not a manufacturing fault and is not covered under warranty, because it is caused by liquid entering an electronic part of the product that must remain dry.

The instruction manual clearly explains that this section must not be exposed to water. Damage caused by water exposure, short-circuiting, incorrect cleaning, or failure to follow the care instructions is not eligible for refund, replacement, or warranty claim.

This is almost always caused by sealing issues rather than a fault with the unit. The iBottle generates hydrogen under pressure, so even a very small gap can cause leaking.

• Fill level: Only fill the bottle to two centimetres below the top. Overfilling increases internal pressure and can force water past the seal.
• Re-seat the glass correctly: Unscrew the glass from the bottom hydrogen generator and reattach it carefully. Take your time to ensure the threads are perfectly aligned and tightened very firmly.
• Wipe the threads thoroughly: This is critical. Even a single grain of dust, debris, or moisture on the threads can prevent a proper seal and cause leaks due to the internal pressure during hydrogen generation.
• Check glass orientation: The glass section is not reversible. The top and bottom threads are different. If the glass is installed the wrong way around, it will not seal correctly and will leak.
• Dry and retry: Wipe all components dry, reassemble carefully, and run a fresh hydrogen cycle.

If assembled correctly with clean threads and proper orientation, the bottle will seal and operate without leaking.

Every iBottle is supplied brand new.

If you notice moisture or liquid inside the bottle when it arrives, this is bacteriostatic water from the hydrogen generator. The iBottle instruction manual explains that the hydrogen generator contains bacteriostatic water to keep the internal PEM membrane moist during storage and transport.

Sometimes this liquid can be released during delivery. This is normal and does not mean the bottle has been used, opened, or returned.

Before drinking from your iBottle for the first time, follow the pre-use instructions in the manual:

1. Discard any liquid inside the bottle.
2. Clean the bottle before first use.
3. Fill with clean drinking water.
4. Run a hydrogen cycle.
5. Discard the water.
6. Repeat the flushing process for the first cycles as instructed in the manual.
7. Refill with clean drinking water and use normally.

Do not drink the water from the first flushing cycles. After the bottle has been cleaned and flushed as instructed, it is ready to use normally.

This is by design — the iBottle uses a low-watt charging system (5 V / 1 A) to protect and extend the battery life.
High-watt or fast-charging adapters (such as 9 V / 12 V USB-C PD chargers) will not deliver power, because the internal circuit is designed to reject high-watt input.

✅ Use only:

• Standard 5 V / 1 A USB wall adapters

• Laptop or computer USB ports

• Power banks with standard 5 V output

🚫 Avoid:

• Fast chargers (9 V / 12 V or PD)

• Car chargers rated above 1 A

Using the correct low-watt charger ensures optimal charging and maximises battery lifespan.

• Ensure the battery is charged (solid red = charging, green = full).
• Hold the power button for ~3 seconds to start a hydrogen cycle.
• Very fine bubbles are normal — hydrogen gas is often not highly visible.
• Check that the protective bottom cap on the hydrogen generator has been removed. This is installed for shipping and must be removed and discarded before first use (as shown in the instructions).
• Try with filtered or mineral water (ultra-pure water can reduce performance).

• This indicates low battery.
• Plug in the charger — solid red while charging, green when complete.

• Charge the unit fully first.
• Ensure you are holding the button down long enough, not just tapping it.
• Try a different cable or a low-watt charger. Do not use fast chargers, as stated in the instruction manual, as they may damage the battery.
• Ensure the charging port and hydrogen generator section are completely dry.

If the unit still will not turn on after the above steps, the most likely cause is water damage or a short circuit caused by moisture entering the charging port or hydrogen generator section.

The instruction manual clearly states that this part of the bottle must not be exposed to water. If water enters the charging port or generator section, the unit may short circuit and permanently fail.

Water damage, short-circuiting, misuse, or failure to follow the care instructions is not covered under warranty. There are no exceptions to this, as the issue is caused by water entering a part of the product that must remain dry.

Once you’ve placed an order with iBottle, our team will promptly package your items and dispatch them within 24 hours. We use Australia Post to ensure reliable delivery. You can expect to receive your order within 2-5 business days, depending on your location. Each order is shipped with a tracking number, which we’ll send to you via a shipping confirmation email, allowing you to follow your order’s journey to your doorstep.

Shipping is free for all orders within Australia, ensuring that there are no extra costs to you.

Your order should arrive within 3-7 business days from the date it’s shipped. We strive to process all orders quickly to reduce waiting times.

As soon as your order is dispatched, we will send you a shipping confirmation email that includes a tracking number. You can use this number to track your order directly on the Australia Post website.

If you suspect that your order might be lost in transit, or if it hasn’t been delivered within the expected timeframe, please contact us at [email protected]. We will investigate the issue with Australia Post to resolve it as quickly as possible.

Yes, if your order hasn’t been shipped yet, please contact us at [email protected] immediately with the new details, and we’ll update your shipping address. If the order has already been dispatched, you can use the tracking link provided in our shipping confirmation email to redirect it via Australia Post.

Currently, we only deliver within Australia. We are working on expanding our reach to include international destinations in the future.

We accept a variety of secure payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and more. This allows you to choose the most convenient payment method for your needs.

Absolutely. iBottle takes your security seriously. All transactions are encrypted with the latest security technology to ensure your personal and payment information is kept confidential and secure.

If your payment is declined, please check that your card information is correct and that you have sufficient funds in your account. If everything seems to be in order, we recommend contacting your bank or payment provider for further assistance. You can also try an alternative payment method.

Refunds are processed back to the original method of payment used for the purchase. It can take several business days for the refunded amount to appear in your account, depending on your bank or card issuer’s processing times.